For more information on any of these courses or for a consultation, please contact Cindy Shouler here at Tongue Tied, or Wendy Sattar on:
Tel: +44 (0)1273 419999 Fax: +44 (0)1273 415111
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Performance Management
The people in your organization are one of your major assets and if managed correctly will become more and more valuable to your company. This programme enables you to look at how to manage the performance of the individual by using feedback. Looking at what it is and why it is important. How to give and receive feedback.Appraisal Skills
An appraisal interview is a planned discussion between a manager and a member of staff to review progress, identify training needs and set realistic objectives. Translate observations into a structured objective formula.Influencing Skills
Whether we are speaking one to one, to groups of people or influencing the customer, our ideas are only as valuable as our ability to persuade and influence others. We will be identifying some useful techniques to develop your skills.Stress Management & Assertiveness
We work in a competitive and highly pressurised environment where stress is part of our lives. This programme looks at how we behave in times of stress and how we manage ourselves in relation to others. Learning how to distinguish between aggressive and submissive behaviour. Defining assertiveness and learning the essential skills of behaviour patterns.Problem Solving
This course will illustrate how to solve problems through practical exercises and syndicate work. Solve practical tips for handling difficult or angry customers with a successful outcome. Listening, apologising and service recovery.Page: < 1 2 3 >